2019 Mercedes-Benz Sprinter 2500 recalls and problems
The 2019 Mercedes-Benz Sprinter 2500 has 42 safety recalls and 68 owner complaints filed with NHTSA. Recall repairs are free at any Mercedes-Benz dealer.
Recalls may cover only some 2019 Mercedes-Benz Sprinter 2500 vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.
2019 Mercedes-Benz Sprinter 2500 recalls
Recall 24V-930: Electrical System
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Recall 23V-876: Structure
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
Fix: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Recall 23V-875: Structure
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Fix: Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Recall 23V-204: Electrical System
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Fix: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Recall 22V-796: Power Train
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Risk: Vehicle rollaway increases the risk of a crash.
Fix: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Recall 22V-360: Communication, Electrical System
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Fix: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Recall 22V-281: Back Over Prevention
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Fix: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Recall 21V-972: Electrical System
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Risk: Unintentional vehicle movement can increase the risk of a crash.
Fix: Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Recall 21V-410: Air Bags, Electrical System
Problem: Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Fix: Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Recall 21V-411: Back Over Prevention, Electrical System
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Fix: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Recall 21V-241: Steering
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Risk: A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
Recall 21V-235: Electrical System
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Risk: A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Recall 21V-152: Service Brakes, Hydraulic
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
Risk: Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Fix: DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.
Recall 21V-153: Latches/Locks/Linkages
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Risk: In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Fix: DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.
Recall 21V-077: Back Over Prevention
Problem: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Older recalls
| Recall | Date | Component | Summary |
|---|---|---|---|
| 21V-055 | Feb 5, 2021 | Electrical System | Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. |
| 20V-802 | Dec 21, 2020 | Service Brakes, Hydraulic | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. |
| 20V-772 | Dec 11, 2020 | Structure | Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. |
| 20V-756 | Dec 8, 2020 | Equipment | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. |
| 20V-663 | Oct 28, 2020 | Steering | Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. |
| 20V-595 | Sep 29, 2020 | Fuel System, Gasoline | Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. |
| 20V-180 | Mar 26, 2020 | Equipment | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. |
| 20V-181 | Mar 25, 2020 | Structure, Service Brakes, Air | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. |
| 20V-156 | Mar 18, 2020 | Equipment | Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. |
| 20V-155 | Mar 18, 2020 | Equipment | Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. |
| 20V-157 | Mar 18, 2020 | Tires | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. |
| 20V-110 | Feb 25, 2020 | Steering | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. |
| 20V-109 | Feb 25, 2020 | Steering | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. |
| 20V-078 | Feb 12, 2020 | Engine and Engine Cooling | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. |
| 20V-079 | Feb 12, 2020 | Engine and Engine Cooling | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. |
| 19V-908 | Dec 19, 2019 | Equipment | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. |
| 19V-798 | Nov 7, 2019 | Fuel System, Diesel | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. |
| 19V-800 | Nov 6, 2019 | Seats | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. |
| 19V-716 | Oct 8, 2019 | Structure | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. |
| 19V-693 | Oct 2, 2019 | Unknown or Other | Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. |
| 19V-695 | Oct 2, 2019 | Air Bags | Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. |
| 19V-665 | Sep 18, 2019 | Latches/Locks/Linkages | Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. |
| 19V-591 | Aug 12, 2019 | Exterior Lighting | Daimler Vans USA, LLC. |
| 19V-507 | Jul 2, 2019 | Visibility | Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. |
| 19V-309 | Apr 18, 2019 | Exterior Lighting | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. |
| 19V-284 | Apr 9, 2019 | Exterior Lighting | Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. |
| 19V-222 | Mar 20, 2019 | Unknown or Other | Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. |
2019 Mercedes-Benz Sprinter 2500 problems reported by owners
| Problem area | Reports | |
|---|---|---|
| Steering | 15 | |
| Power Train | 14 | |
| Electrical System | 9 | |
| Unknown or Other | 9 | |
| Service Brakes | 7 | |
| Forward Collision Avoidance | 6 | |
| Engine | 5 | |
| Vehicle Speed Control | 4 | |
| Seat Belts | 3 | |
| Electronic Stability Control (ESC) | 3 | |
| Air Bags | 2 | |
| Structure | 2 |
Most reported parts
- Forward Collision Avoidance › Adaptive Cruise Control — 3
- Electrical System › Instrument Cluster/Panel — 2
- Forward Collision Avoidance › Automatic Emergency Braking — 2
- Engine and Engine Cooling › Cooling System › Hoses/Lines/Piping/Fittings — 1
- Structure › Body › Door — 1
- Visibility › Glass, Side/Rear — 1
- Structure › Body — 1
- Wheels › Rim — 1
Typical mileage at the time of the problem: 20,000 miles (median of owner reports).
Problems that are not covered by a recall are paid repairs; labor rates follow local mechanic pay — see what auto mechanics earn in each state.
Recent 2019 Mercedes-Benz Sprinter 2500 complaints
Owner reports filed with NHTSA, as written (personal details removed). Complaints are not verified by NHTSA.
Other Mercedes-Benz Sprinter 2500 years
Compare all Mercedes-Benz Sprinter 2500 years · All Mercedes-Benz models
Frequently asked questions
Does the 2019 Mercedes-Benz Sprinter 2500 have any recalls?
Yes — NHTSA lists 42 recalls for the 2019 Mercedes-Benz Sprinter 2500: 24V-930 (electrical system), 23V-876 (structure), 23V-875 (structure), 23V-204 (electrical system), 22V-796 (power train) and more. Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.
What is the most common problem with the 2019 Mercedes-Benz Sprinter 2500?
Owners report steering problems most often (15 reports), followed by power train (14). The typical mileage when problems were reported is about 20,000 miles.
Are Mercedes-Benz recall repairs free?
Yes. Safety recall repairs are free at authorized Mercedes-Benz dealers, whether you are the first owner or bought the car used.