Recall 21V-411: 2019–2021 Freightliner Sprinter 1500, 2019–2021 Freightliner Sprinter 2500 and 6 more
Daimler Vans USA, LLC recall for back over prevention, reported to NHTSA on Jun 2, 2021, covering about 33,437 vehicles.
The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The fix
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
| Manufacturer | Daimler Vans USA, LLC |
|---|---|
| Component | Back Over Prevention › Display Function Electrical System › Software |
| Recall started by | the manufacturer |
| NHTSA campaign number | 21V411000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Freightliner Sprinter 1500 | 2019, 2020, 2021 | All years |
| Freightliner Sprinter 2500 | 2019, 2020, 2021 | All years |
| Freightliner Sprinter 3500 | 2019, 2020, 2021 | All years |
| Freightliner Sprinter 4500 | 2019, 2020, 2021 | All years |
| Mercedes-Benz Sprinter 1500 | 2019, 2020, 2021 | All years |
| Mercedes-Benz Sprinter 2500 | 2019, 2020, 2021 | All years |
| Mercedes-Benz Sprinter 3500 | 2019, 2020, 2021 | All years |
| Mercedes-Benz Sprinter 4500 | 2019, 2020, 2021 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 21V-411?
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
How is recall 21V-411 fixed?
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.