Recall 22V-360: 2019–2021 Freightliner Sprinter 1500, 2019–2021 Freightliner Sprinter 2500 and 7 more
Daimler Vans USA, LLC recall for communication, reported to NHTSA on May 20, 2022, covering about 19,937 vehicles.
The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
| Manufacturer | Daimler Vans USA, LLC |
|---|---|
| Component | Communication › Auto Crash Notification Electrical System › Software |
| Recall started by | the manufacturer |
| NHTSA campaign number | 22V360000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Freightliner Sprinter 1500 | 2019, 2020, 2021 | All years |
| Freightliner Sprinter 2500 | 2019, 2020, 2021 | All years |
| Freightliner Sprinter 3500 | 2019, 2020, 2021 | All years |
| Freightliner Sprinter 4500 | 2019, 2020, 2021 | All years |
| Mercedes-Benz Metris | 2019, 2020, 2021 | All years |
| Mercedes-Benz Sprinter 1500 | 2019, 2020, 2021 | All years |
| Mercedes-Benz Sprinter 2500 | 2019, 2020, 2021 | All years |
| Mercedes-Benz Sprinter 3500 | 2019, 2020, 2021 | All years |
| Mercedes-Benz Sprinter 4500 | 2019, 2020, 2021 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 22V-360?
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
How is recall 22V-360 fixed?
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.