Home › Latest recalls › Recall 23V-204

Recall 23V-204: 2019–2021 Freightliner Sprinter 1500, 2019–2021 Freightliner Sprinter 2500 and 6 more

Daimler Vans USA, LLC recall for electrical system, reported to NHTSA on Mar 24, 2023, covering about 6,857 vehicles.

NHTSA number
23V-204
Report date
Mar 24, 2023
Vehicles affected
6,857
Owners notified
May 5, 2023

The problem

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

The risk

A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

The fix

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Recall details

ManufacturerDaimler Vans USA, LLC
ComponentElectrical System › Instrument Cluster/Panel
Recall started bythe manufacturer
NHTSA campaign number23V204000

Vehicles in this recall

VehicleModel years
Freightliner Sprinter 15002019, 2020, 2021All years
Freightliner Sprinter 25002019, 2020, 2021All years
Freightliner Sprinter 35002019, 2020, 2021All years
Freightliner Sprinter 45002019, 2020, 2021All years
Mercedes-Benz Sprinter 15002019, 2020, 2021, 2022All years
Mercedes-Benz Sprinter 25002019, 2020, 2021, 2022All years
Mercedes-Benz Sprinter 35002019, 2020, 2021, 2022All years
Mercedes-Benz Sprinter 45002019, 2020, 2021, 2022All years

Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.

Frequently asked questions

What is recall 23V-204?

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

How is recall 23V-204 fixed?

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

Is the recall repair free?

Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.