Recall 24V-372: 2024 Mercedes-Benz AMG EQE 53 4Matic, 2024–2025 Mercedes-Benz AMG EQE SUV 53 4Matic and 14 more
Mercedes-Benz USA, LLC recall for electrical system, reported to NHTSA on May 28, 2024, covering about 14,912 vehicles.
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
The risk
A sudden loss of drive power increases the risk of a crash.
The fix
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Mercedes-Benz USA, LLC |
|---|---|
| Component | Electrical System › Propulsion System › Traction Battery › Management System/Energy Control Module (Bms/Becm) › Software |
| Recall started by | the manufacturer |
| NHTSA campaign number | 24V372000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Mercedes-Benz AMG EQE 53 4Matic | 2024 | All years |
| Mercedes-Benz AMG EQE SUV 53 4Matic | 2024, 2025 | All years |
| Mercedes-Benz AMG EQS 53 4Matic | 2024 | All years |
| Mercedes-Benz EQE 350 4Matic | 2024 | All years |
| Mercedes-Benz EQE 350+ | 2024 | All years |
| Mercedes-Benz EQE 500 | 2024 | All years |
| Mercedes-Benz EQE SUV 350 4Matic | 2023, 2024, 2025 | All years |
| Mercedes-Benz EQE SUV 350+ | 2023, 2024, 2025 | All years |
| Mercedes-Benz EQE SUV 500 4Matic | 2023, 2024, 2025 | All years |
| Mercedes-Benz EQS 450+ | 2024 | All years |
| Mercedes-Benz EQS 580 | 2024 | All years |
| Mercedes-Benz EQS SUV 450 4Matic | 2023, 2024, 2025 | All years |
| Mercedes-Benz EQS SUV 450+ | 2023, 2024, 2025 | All years |
| Mercedes-Benz EQS SUV 580 4Matic | 2023, 2024, 2025 | All years |
| Mercedes-Benz Redundant EQS 450 | 2024 | All years |
| Mercedes-Maybach EQS SUV 680 4Matic | 2024, 2025 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 24V-372?
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
How is recall 24V-372 fixed?
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.