Recall 20V-191: 2019–2020 Chrysler Pacifica, 2019 Dodge Challenger and 9 more
Chrysler (FCA US LLC) recall for back over prevention, reported to NHTSA on Sep 10, 2020, covering about 319,610 vehicles.
The problem
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
The fix
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Chrysler (FCA US LLC) |
|---|---|
| Component | Back Over Prevention › Sensing System › Camera |
| Recall started by | the manufacturer |
| NHTSA campaign number | 20V191000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Chrysler Pacifica | 2019, 2020 | All years |
| Dodge Challenger | 2019 | All years |
| Dodge Durango | 2019, 2020 | All years |
| Jeep Cherokee | 2020 | All years |
| Jeep Gladiator | 2020 | All years |
| Jeep Grand Cherokee | 2019, 2020 | All years |
| Jeep Renegade | 2019, 2020 | All years |
| Jeep Wrangler | 2019, 2020 | All years |
| Ram 1500 | 2019, 2020 | All years |
| Ram 2500 | 2019, 2020 | All years |
| Ram 3500 | 2019, 2020 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 20V-191?
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
How is recall 20V-191 fixed?
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.