Recall 04V-442: 2002–2003 Ford Explorer, 2002–2003 Ford Mountaineer
FORD MOTOR COMPANY recall for structure, reported to NHTSA on Sep 13, 2004, covering about 955,732 vehicles.
The problem
On certain sport utility vehicles, the liftgate glass strut may become disengaged or the hinge may fracture allowing the glass to fall and possibly break.
The risk
If the hinge should fracture, there is a potential for the glass to fall and ultimately break and personal injuries could occur.
The fix
Dealers will have the liftgate glass strut brackets and glass hinges replaced. For the vehicles built from august 1, 2000 through march 3, 2002, the dealers will replace the hinges and liftgate strut bracket. On vehicles built from march 3, 2002 through june 23, 2003, the dealers will only replace the hinges. The recall began on september 30, 2004. A postcard was sent to owners on december 27, 2004, advising them that parts are now available. Owners should contact ford at 1-800-392-3673.
Notes
Ford recall no. 04s20.customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-DOT (1-888-327-4236).
Recall details
| Manufacturer | FORD MOTOR COMPANY |
|---|---|
| Component | Structure › Body › Hatchback/Liftgate › Hinge and Attachments |
| Recall started by | NHTSA (Office of Defects Investigation) |
| NHTSA campaign number | 04V442000 |
Vehicles in this recall
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 04V-442?
On certain sport utility vehicles, the liftgate glass strut may become disengaged or the hinge may fracture allowing the glass to fall and possibly break.
How is recall 04V-442 fixed?
Dealers will have the liftgate glass strut brackets and glass hinges replaced. For the vehicles built from august 1, 2000 through march 3, 2002, the dealers will replace the hinges and liftgate strut bracket. On vehicles built from march 3, 2002 through june 23, 2003, the dealers will only replace the hinges. The recall began on september 30, 2004. A postcard was sent to owners on december 27, 2004, advising them that parts are now available. Owners should contact ford at 1-800-392-3673.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.