Recall 23V-420: 2018–2023 Ford Expedition, 2019–2023 Ford F-250 SD and 4 more
Ford Motor Company recall for equipment, reported to NHTSA on Jun 9, 2023, covering about 691,133 vehicles.
The problem
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
The risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The fix
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
| Manufacturer | Ford Motor Company |
|---|---|
| Component | Equipment › Other › Owners/Service/Other Manual |
| Recall started by | the manufacturer |
| NHTSA campaign number | 23V420000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Ford Expedition | 2018, 2019, 2020, 2021, 2022, 2023 | All years |
| Ford F-250 SD | 2019, 2020, 2021, 2022, 2023 | All years |
| Ford F-350 SD | 2019, 2020, 2021, 2022, 2023 | All years |
| Ford F-450 SD | 2019, 2020, 2021, 2022, 2023 | All years |
| Ford F-550 SD | 2019, 2020, 2021, 2022, 2023 | All years |
| Lincoln Navigator | 2018, 2019, 2020, 2021, 2022, 2023 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 23V-420?
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
How is recall 23V-420 fixed?
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.