Recall 21V-072: 2020 Mercedes-Benz AMG E53, 2018 Mercedes-Benz AMG E63 and 22 more
Mercedes-Benz USA, LLC recall for communication, reported to NHTSA on Feb 12, 2021, covering about 67 vehicles.
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Mercedes-Benz USA, LLC |
|---|---|
| Component | Communication › Auto Crash Notification Communication |
| Recall started by | the manufacturer |
| NHTSA campaign number | 21V072000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Mercedes-Benz AMG E53 | 2020 | All years |
| Mercedes-Benz AMG E63 | 2018 | All years |
| Mercedes-Benz AMG GLC43 | 2019 | All years |
| Mercedes-Benz AMG GT53 | 2020 | All years |
| Mercedes-Benz AMG GTA | 2018 | All years |
| Mercedes-Benz C 300 | 2017, 2018, 2019 | All years |
| Mercedes-Benz CLA 250 | 2018, 2019, 2020 | All years |
| Mercedes-Benz CLA250 | 2017 | All years |
| Mercedes-Benz CLS 450 | 2020 | All years |
| Mercedes-Benz E 300 | 2018, 2019 | All years |
| Mercedes-Benz E 400 | 2018 | All years |
| Mercedes-Benz E300 | 2017 | All years |
| Mercedes-Benz GLA 250 | 2017, 2018, 2019, 2020, 2021 | All years |
| Mercedes-Benz GLC 300 | 2018, 2019, 2020, 2021 | All years |
| Mercedes-Benz GLC 350 | 2019 | All years |
| Mercedes-Benz GLC300 | 2017 | All years |
| Mercedes-Benz GLE 350 | 2018 | All years |
| Mercedes-Benz GLE 400 | 2019 | All years |
| Mercedes-Benz GLE 450 | 2020 | All years |
| Mercedes-Benz GLE350 | 2017 | All years |
| Mercedes-Benz GLS450 | 2017 | All years |
| Mercedes-Benz S 450 | 2018 | All years |
| Mercedes-Benz S550 | 2017 | All years |
| Mercedes-Benz S560 | 2018, 2019 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 21V-072?
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
How is recall 21V-072 fixed?
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.