Recall 19V-824: 2018–2019 Glaval Bus Apollo, 2018–2019 Glaval Bus Commute and 7 more
Forest River, Inc. recall for structure, reported to NHTSA on Nov 18, 2019, covering about 356 vehicles.
The problem
Forest River, Inc. (Forest River) is recalling certain 2018-2019 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan, Titan II Low Floor, and Universal shuttle buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
The risk
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
The fix
Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1115.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Forest River, Inc. |
|---|---|
| Component | Structure › Emergency › Escape/Egress/Exit |
| Recall started by | the manufacturer |
| NHTSA campaign number | 19V824000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Glaval Bus Apollo | 2018, 2019 | All years |
| Glaval Bus Commute | 2018, 2019 | All years |
| Glaval Bus Concorde II | 2018, 2019 | All years |
| Glaval Bus Entourage | 2018, 2019 | All years |
| Glaval Bus Legacy | 2018, 2019 | All years |
| Glaval Bus Primetime | 2018, 2019 | All years |
| Glaval Bus Titan | 2018, 2019 | All years |
| Glaval Bus Titan II LOW Floor | 2018, 2019 | All years |
| Glaval Bus Universal | 2018, 2019 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 19V-824?
Forest River, Inc. (Forest River) is recalling certain 2018-2019 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan, Titan II Low Floor, and Universal shuttle buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
How is recall 19V-824 fixed?
Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1115.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.