Recall 14V-827: 2011–2012 Cadillac Escalade, 2011–2012 Cadillac Escalade ESV and 8 more
General Motors LLC recall for electrical system, reported to NHTSA on Dec 30, 2014, covering about 84,192 vehicles.
The problem
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
The risk
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
The fix
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | General Motors LLC |
|---|---|
| Component | Electrical System › Ignition |
| Recall started by | the manufacturer |
| NHTSA campaign number | 14V827000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Cadillac Escalade | 2011, 2012 | All years |
| Cadillac Escalade ESV | 2011, 2012 | All years |
| Cadillac Escalade EXT | 2011, 2012 | All years |
| Chevrolet Avalanche | 2011, 2012 | All years |
| Chevrolet Silverado | 2011, 2012 | All years |
| Chevrolet Suburban | 2011, 2012 | All years |
| Chevrolet Tahoe | 2011, 2012 | All years |
| GMC Sierra | 2011, 2012 | All years |
| GMC Yukon | 2011, 2012 | All years |
| GMC Yukon XL | 2011, 2012 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 14V-827?
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
How is recall 14V-827 fixed?
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.