2020 Western Star 5700 recalls and problems
The 2020 Western Star 5700 has 6 safety recalls and 1 owner complaint filed with NHTSA. Recall repairs are free at any Western Star dealer.
Recalls may cover only some 2020 Western Star 5700 vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.
2020 Western Star 5700 recalls
Recall 22V-338: Equipment
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: An overloaded vehicle can increase the risk of a crash.
Fix: Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
Recall 21V-206: Electrical System
Problem: Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Risk: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Fix: DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
Recall 20V-281: Electrical System
Problem: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Risk: An engine stall may increase the risk of a crash.
Fix: DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
Recall 20V-127: Service Brakes, Air
Problem: Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Risk: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Fix: DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
Recall 19V-792: Visibility
Problem: Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
Risk: If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
Fix: DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
Recall 19V-722: Structure
Problem: Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Risk: A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
Fix: DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
2020 Western Star 5700 problems reported by owners
| Problem area | Reports | |
|---|---|---|
| Forward Collision Avoidance | 1 |
Typical mileage at the time of the problem: 3,000 miles (median of owner reports).
Problems that are not covered by a recall are paid repairs; labor rates follow local mechanic pay — see what auto mechanics earn in each state.
Recent 2020 Western Star 5700 complaints
Owner reports filed with NHTSA, as written (personal details removed). Complaints are not verified by NHTSA.
Other Western Star 5700 years
Compare all Western Star 5700 years · All Western Star models
Frequently asked questions
Does the 2020 Western Star 5700 have any recalls?
Yes — NHTSA lists 6 recalls for the 2020 Western Star 5700: 22V-338 (equipment), 21V-206 (electrical system), 20V-281 (electrical system), 20V-127 (service brakes, air), 19V-792 (visibility) and more. Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.
What is the most common problem with the 2020 Western Star 5700?
Owners report forward collision avoidance problems most often (1 reports). The typical mileage when problems were reported is about 3,000 miles.
Are Western Star recall repairs free?
Yes. Safety recall repairs are free at authorized Western Star dealers, whether you are the first owner or bought the car used.