2021 Volvo Bus 9700 recalls and problems
The 2021 Volvo Bus 9700 has 4 safety recalls. Recall repairs are free at any Volvo Bus dealer.
Recalls may cover only some 2021 Volvo Bus 9700 vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.
2021 Volvo Bus 9700 recalls
Recall 26V-600: Equipment
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Fix: Prevost will replace the emergency exit identification labels, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed November 3, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Recall 23V-890: Equipment Adaptive/Mobility
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Fix: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Recall 21V-717: Exterior Lighting
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Fix: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Recall 21V-597: Equipment Adaptive/Mobility
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
Risk: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Fix: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Other Volvo Bus 9700 years
Frequently asked questions
Does the 2021 Volvo Bus 9700 have any recalls?
Yes — NHTSA lists 4 recalls for the 2021 Volvo Bus 9700: 26V-600 (equipment), 23V-890 (equipment adaptive/mobility), 21V-717 (exterior lighting), 21V-597 (equipment adaptive/mobility). Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.
Are Volvo Bus recall repairs free?
Yes. Safety recall repairs are free at authorized Volvo Bus dealers, whether you are the first owner or bought the car used.