2015 Mercedes-Benz CLS400 recalls and problems
The 2015 Mercedes-Benz CLS400 has 4 safety recalls and 8 owner complaints filed with NHTSA. Recall repairs are free at any Mercedes-Benz dealer.
Recalls may cover only some 2015 Mercedes-Benz CLS400 vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.
2015 Mercedes-Benz CLS400 recalls
Recall 19V-787: Communication
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Fix: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Recall 15V-505: Engine and Engine Cooling
Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 Mercedes Benz E350, E400, E400 4Matic, E63 4M S AMG, E350 4Matic, E63-4M S AMG, 2015 CLS400, CLS400 4Matic, CLS550, CLS63-4M "P" AMG, and CLS550 4Matic vehicles manufactured April 16, 2015, to April 22, 2015. The integral steel cable that secures the rubber seal to the bulkhead might have been damaged due to the supplier rework of the rubber seal. In the event the rubber seal is not properly secured around the engine compartment, it is possible for the rubber seal to temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.
Risk: If the rubber seal falls into the engine compartment, it may contact parts of the engine or exhaust system, increasing the risk of a fire.
Fix: MBUSA will notify owners, and dealers will replace the rubber seal, in the engine compartment, free of charge. The recall began on September 2, 2015. MBUSA's number is 2015080001. Owners may contact MBUSA customer service at 1-201-573-5339.
Recall 15V-137: Exterior Lighting
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.
Fix: MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.
Recall 15V-088: Structure
Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan "S", and E63 4Matic Station Wagon, 2015 CLS400, 2015 E400 Sedan, E400 4Matic Sedan and CLS400 4Matic and 2014 CLS63 "S". The affected vehicles have a rubber seal at the back of the engine bay that may temporarily stick to the hood when it is opened and then may fall into the engine bay when the hood is closed.
Risk: If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
Fix: MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
2015 Mercedes-Benz CLS400 problems reported by owners
| Problem area | Reports | |
|---|---|---|
| Electrical System | 3 | |
| Electronic Stability Control (ESC) | 2 | |
| Exterior Lighting | 1 | |
| Steering | 1 | |
| Wheels | 1 | |
| Seats | 1 | |
| Service Brakes | 1 | |
| Power Train | 1 | |
| Engine | 1 |
Typical mileage at the time of the problem: 36,500 miles (median of owner reports).
Problems that are not covered by a recall are paid repairs; labor rates follow local mechanic pay — see what auto mechanics earn in each state.
Recent 2015 Mercedes-Benz CLS400 complaints
Owner reports filed with NHTSA, as written (personal details removed). Complaints are not verified by NHTSA.
Other Mercedes-Benz CLS400 years
No other model years have data.
Compare all Mercedes-Benz CLS400 years · All Mercedes-Benz models
Frequently asked questions
Does the 2015 Mercedes-Benz CLS400 have any recalls?
Yes — NHTSA lists 4 recalls for the 2015 Mercedes-Benz CLS400: 19V-787 (communication), 15V-505 (engine and engine cooling), 15V-137 (exterior lighting), 15V-088 (structure). Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.
What is the most common problem with the 2015 Mercedes-Benz CLS400?
Owners report electrical system problems most often (3 reports), followed by electronic stability control (esc) (2). The typical mileage when problems were reported is about 36,500 miles.
Are Mercedes-Benz recall repairs free?
Yes. Safety recall repairs are free at authorized Mercedes-Benz dealers, whether you are the first owner or bought the car used.