2012 Cadillac SRX recalls and problems
The 2012 Cadillac SRX has 3 safety recalls and 417 owner complaints filed with NHTSA. Recall repairs are free at any Cadillac dealer.
Recalls may cover only some 2012 Cadillac SRX vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.
2012 Cadillac SRX recalls
Recall 21V-473: Suspension
Problem: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Fix: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Recall 14V-571: Suspension
Problem: General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Recall 14V-447: Seats
Problem: General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Risk: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
2012 Cadillac SRX problems reported by owners
| Problem area | Reports | |
|---|---|---|
| Exterior Lighting | 233 | |
| Service Brakes | 42 | |
| Suspension | 42 | |
| Electrical System | 32 | |
| Unknown or Other | 27 | |
| Structure | 19 | |
| Steering | 18 | |
| Air Bags | 15 | |
| Engine | 15 | |
| Vehicle Speed Control | 14 | |
| Power Train | 11 | |
| Visibility/Wiper | 11 |
Most reported parts
- Exterior Lighting › Headlights — 18
- Structure › Body — 12
- Back Over Prevention › Warnings › External/Pedestrian Alert — 1
- Equipment › Electrical › Navigational System(Global Positioning System) — 1
- Power Train › Automatic Transmission — 1
- Steering › Hydraulic Power Assist System — 1
- Structure › Body › Door — 1
- Structure › Body › Hatchback/Liftgate — 1
Typical mileage at the time of the problem: 73,000 miles (median of owner reports).
Problems that are not covered by a recall are paid repairs; labor rates follow local mechanic pay — see what auto mechanics earn in each state.
Recent 2012 Cadillac SRX complaints
Owner reports filed with NHTSA, as written (personal details removed). Complaints are not verified by NHTSA.
Other Cadillac SRX years
Frequently asked questions
Does the 2012 Cadillac SRX have any recalls?
Yes — NHTSA lists 3 recalls for the 2012 Cadillac SRX: 21V-473 (suspension), 14V-571 (suspension), 14V-447 (seats). Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.
What is the most common problem with the 2012 Cadillac SRX?
Owners report exterior lighting problems most often (233 reports), followed by service brakes (42). The typical mileage when problems were reported is about 73,000 miles.
Are Cadillac recall repairs free?
Yes. Safety recall repairs are free at authorized Cadillac dealers, whether you are the first owner or bought the car used.