Recall 25V-380: 2022–2025 Gem E2, 2022–2025 Gem E4 and 2 more
GEM WAEV LLC recall for suspension, reported to NHTSA on Jun 23, 2025, covering about 5,353 vehicles.
The problem
GEM WAEV LLC (GEM) is recalling certain 2022-2025 e2, e4, e6, and eLXD vehicles. The retaining fasteners between the ball joint and the hub strut may have been improperly tightened, which can result in ball joint separation from the wheel.
The risk
Ball joint separation can cause a loss of steering control, increasing the risk of a crash.
The fix
Dealers will inspect and tighten the retaining fasteners or replace the ball joints as necessary, free of charge. Owner notification letters were mailed July 7, 2025. Owners may contact GEM customer service at 1-800-688-8680. This recall replaces NHTSA recall 24V971.
Recall details
| Manufacturer | GEM WAEV LLC |
|---|---|
| Component | Suspension › Front › Control Arm › Lower Ball Joint Suspension › Front › Control Arm › Upper Ball Joint Wheels › Lugs/Nuts/Bolts/Studs |
| Recall started by | the manufacturer |
| NHTSA campaign number | 25V380000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Gem E2 | 2022, 2023, 2024, 2025 | All years |
| Gem E4 | 2022, 2023, 2024, 2025 | All years |
| Gem E6 | 2022, 2023, 2024, 2025 | All years |
| Gem Elxd | 2009, 2023, 2024, 2025 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 25V-380?
GEM WAEV LLC (GEM) is recalling certain 2022-2025 e2, e4, e6, and eLXD vehicles. The retaining fasteners between the ball joint and the hub strut may have been improperly tightened, which can result in ball joint separation from the wheel.
How is recall 25V-380 fixed?
Dealers will inspect and tighten the retaining fasteners or replace the ball joints as necessary, free of charge. Owner notification letters were mailed July 7, 2025. Owners may contact GEM customer service at 1-800-688-8680. This recall replaces NHTSA recall 24V971.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.