Recall 24V-797: 2021 Cadillac Escalade, 2021 Cadillac Escalade ESV and 10 more
General Motors, LLC recall for power train, reported to NHTSA on Oct 24, 2024, covering about 463,295 vehicles.
The problem
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
The risk
Rear wheel lock-up can increase the risk of a crash.
The fix
Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Recall details
| Manufacturer | General Motors, LLC |
|---|---|
| Component | Power Train › Automatic Transmission › Fluid/Lubricant › Valves/Valve Body Power Train › Automatic Transmission › Control Module › Software |
| Recall started by | the manufacturer |
| NHTSA campaign number | 24V797000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Cadillac Escalade | 2021 | All years |
| Cadillac Escalade ESV | 2021 | All years |
| Chevrolet Silverado 1500 | 2020, 2021, 2022 | All years |
| Chevrolet Silverado 2500 | 2020, 2021, 2022 | All years |
| Chevrolet Silverado 3500 | 2020, 2021, 2022 | All years |
| Chevrolet Suburban | 2021 | All years |
| Chevrolet Tahoe | 2021 | All years |
| GMC Sierra 1500 | 2020, 2021, 2022 | All years |
| GMC Sierra 2500 | 2020, 2021, 2022 | All years |
| GMC Sierra 3500 | 2020, 2021, 2022 | All years |
| GMC Yukon | 2021 | All years |
| GMC Yukon XL | 2021 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 24V-797?
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
How is recall 24V-797 fixed?
Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.