Recall 24V-118: 2020–2023 Mercedes-Benz GLE 450, 2020 Mercedes-Benz GLS 450 and 2 more
Mercedes-Benz USA, LLC recall for power train, reported to NHTSA on Feb 16, 2024, covering about 105,071 vehicles.
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
The risk
An engine stall increases the risk of a crash.
The fix
Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
| Manufacturer | Mercedes-Benz USA, LLC |
|---|---|
| Component | Power Train › Automatic Transmission › Control Module › Software |
| Recall started by | the manufacturer |
| NHTSA campaign number | 24V118000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Mercedes-Benz GLE 450 | 2020, 2021, 2022, 2023 | All years |
| Mercedes-Benz GLS 450 | 2020 | All years |
| Mercedes-Benz GLS 450 4Matic | 2022, 2023 | All years |
| Mercedes-Benz GLS450 | 2021 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 24V-118?
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
How is recall 24V-118 fixed?
Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.