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Recall 23V-854: 2017–2020 Mercedes-Benz AMG C43, 2015–2020 Mercedes-Benz AMG C63 and 27 more

Mercedes-Benz USA, LLC recall for structure, reported to NHTSA on Dec 15, 2023, covering about 2,976 vehicles.

NHTSA number
23V-854
Report date
Dec 15, 2023
Vehicles affected
2,976
Owners notified
Mar 22, 2024

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

The risk

A detached roof panel can become a road hazard, increasing the risk of a crash.

The fix

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Recall details

ManufacturerMercedes-Benz USA, LLC
ComponentStructure › Body › Roof and Pillars
Recall started byNHTSA (Office of Defects Investigation)
NHTSA campaign number23V854000

Vehicles in this recall

VehicleModel years
Mercedes-Benz AMG C432017, 2018, 2019, 2020All years
Mercedes-Benz AMG C632015, 2016, 2017, 2018, 2019, 2020All years
Mercedes-Benz AMG CLA452014, 2015, 2016, 2017, 2018All years
Mercedes-Benz AMG GLA452015All years
Mercedes-Benz AMG GLC432017, 2018, 2019All years
Mercedes-Benz AMG GLC632019All years
Mercedes-Benz AMG GLE432017, 2018, 2019All years
Mercedes-Benz AMG GLE632017, 2018, 2019All years
Mercedes-Benz AMG S632014, 2015, 2016All years
Mercedes-Benz AMG S652015All years
Mercedes-Benz C 3002017, 2018, 2019, 2020All years
Mercedes-Benz C 350 E2018All years
Mercedes-Benz C3002015, 2016All years
Mercedes-Benz C350E2016, 2017All years
Mercedes-Benz C4002015All years
Mercedes-Benz C4502016All years
Mercedes-Benz CLA 2502018, 2019All years
Mercedes-Benz CLA2502014, 2015, 2016, 2017All years
Mercedes-Benz GLA 2502015, 2016, 2017, 2018, 2019All years
Mercedes-Benz GLC 3002018, 2019, 2020All years
Mercedes-Benz GLC 350 E2018All years
Mercedes-Benz GLC3002016, 2017All years
Mercedes-Benz GLC350E2019All years
Mercedes-Benz GLE4502016All years
Mercedes-Benz Redundant S550E2015All years
Mercedes-Benz S5502014, 2015, 2016, 2017All years
Mercedes-Benz S550E2015All years
Mercedes-Benz S6002015, 2016All years
Mercedes-Maybach S 560 4Matic2018, 2019, 2020All years

Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.

Frequently asked questions

What is recall 23V-854?

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

How is recall 23V-854 fixed?

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Is the recall repair free?

Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.