Home › Latest recalls › Recall 23V-744

Recall 23V-744: 2024 Buick Encore GX, 2024 Buick Envista and 1 more

General Motors, LLC recall for electrical system, reported to NHTSA on Nov 6, 2023, covering about 60,154 vehicles.

NHTSA number
23V-744
Report date
Nov 6, 2023
Vehicles affected
60,154
Owners notified
Dec 4, 2023

The problem

General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.

The risk

A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.

The fix

The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Recall details

ManufacturerGeneral Motors, LLC
ComponentElectrical System › Instrument Cluster/Panel
Recall started bythe manufacturer
NHTSA campaign number23V744000

Vehicles in this recall

VehicleModel years
Buick Encore GX2024All years
Buick Envista2024All years
Chevrolet Trax2024All years

Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.

Frequently asked questions

What is recall 23V-744?

General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.

How is recall 23V-744 fixed?

The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.

Is the recall repair free?

Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.