Recall 21V-774: 2014–2017 Infiniti QX60 Hybrid, 2015–2016 Nissan Murano Hybrid and 1 more
Nissan North America, Inc. recall for engine and engine cooling, reported to NHTSA on Oct 4, 2021, covering about 7,634 vehicles.
The problem
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
The risk
A loss of drive power increases the risk of a crash.
The fix
Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall details
| Manufacturer | Nissan North America, Inc. |
|---|---|
| Component | Engine and Engine Cooling › Engine › Engine Control Module (Ecu/Ecm) › Software Hybrid Propulsion System |
| Recall started by | the manufacturer |
| NHTSA campaign number | 21V774000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Infiniti QX60 Hybrid | 2014, 2015, 2016, 2017 | All years |
| Nissan Murano Hybrid | 2015, 2016 | All years |
| Nissan Pathfinder Hybrid | 2014, 2015 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 21V-774?
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
How is recall 21V-774 fixed?
Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.