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Recall 21V-197: 2017–2020 Mercedes-Benz AMG C43, 2015–2019 Mercedes-Benz AMG C63 and 25 more

Mercedes-Benz USA, LLC recall for structure, reported to NHTSA on Mar 19, 2021, covering about 15,096 vehicles.

NHTSA number
21V-197
Report date
Mar 19, 2021
Vehicles affected
15,096
Owners notified
Sep 3, 2021

The problem

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

The risk

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

The fix

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Recall details

ManufacturerMercedes-Benz USA, LLC
ComponentStructure › Body › Roof and Pillars
Recall started byNHTSA (Office of Defects Investigation)
NHTSA campaign number21V197000

Vehicles in this recall

VehicleModel years
Mercedes-Benz AMG C432017, 2018, 2019, 2020All years
Mercedes-Benz AMG C632015, 2016, 2017, 2018, 2019All years
Mercedes-Benz AMG CLA452014, 2015, 2016, 2017, 2018All years
Mercedes-Benz AMG GLA452015, 2016All years
Mercedes-Benz AMG GLC432017, 2018, 2019All years
Mercedes-Benz AMG GLC632018All years
Mercedes-Benz AMG GLE432017, 2018, 2019All years
Mercedes-Benz AMG GLE632016, 2017, 2018, 2019All years
Mercedes-Benz AMG S632014, 2015, 2016, 2017, 2018, 2019, 2020All years
Mercedes-Benz AMG S652015All years
Mercedes-Benz C 3002017, 2018, 2019, 2020All years
Mercedes-Benz C 350 E2018All years
Mercedes-Benz C3002015, 2016All years
Mercedes-Benz C350E2016, 2017All years
Mercedes-Benz C4002015All years
Mercedes-Benz C4502016All years
Mercedes-Benz CLA 2502018, 2019All years
Mercedes-Benz CLA2502014, 2015, 2016, 2017All years
Mercedes-Benz GLA 2502015, 2016, 2017, 2018, 2019, 2020All years
Mercedes-Benz GLC 3002018, 2019, 2020All years
Mercedes-Benz GLC3002016, 2017All years
Mercedes-Benz GLC350E2019All years
Mercedes-Benz GLE4502016All years
Mercedes-Benz S 4502018, 2019, 2020All years
Mercedes-Benz S5502014, 2015, 2016, 2017All years
Mercedes-Benz S5602018, 2019All years
Mercedes-Benz S6002015, 2016All years

Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.

Frequently asked questions

What is recall 21V-197?

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

How is recall 21V-197 fixed?

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Is the recall repair free?

Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.