Recall 20V-444: 2020 Thor Motor Coach Chateau Citation, 2020 Thor Motor Coach Compass and 12 more
Thor Motor Coach recall for seats, reported to NHTSA on Jul 29, 2020, covering about 463 vehicles.
The problem
Thor Motor Coach (Thor) is recalling certain 2020-2021 Daybreak, Four Winds, Quantum, Delano, Tiburon, Chateau and Freedom Elite motorhomes and 2020 Gemini, Chateau Citation, Compass, Siesta, and Synergy motorhomes built on Sprinter Van chassis (platform 970 (VS30), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
The risk
If the wiring harness is damaged, the side air bag within the seat may deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
The fix
Thor will notify owners, and Mercedes-Benz dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. This recall began August 13, 2020. Owners may contact Thor customer service at 1-877-855-2867 Mercedes-Benz customer service at 1-877-762-8267. Thor's number for this recall is RC000200.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Thor Motor Coach |
|---|---|
| Component | Seats Air Bags Electrical System › Wiring |
| Recall started by | the manufacturer |
| NHTSA campaign number | 20V444000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Thor Motor Coach Chateau Citation | 2020 | All years |
| Thor Motor Coach Compass | 2020 | All years |
| Thor Motor Coach Daybreak | 2020, 2021 | All years |
| Thor Motor Coach Delano | 2020, 2021 | All years |
| Thor Motor Coach Four Winds | 2021 | All years |
| Thor Motor Coach Freedom Elite | 2020, 2021 | All years |
| Thor Motor Coach Gemini | 2020 | All years |
| Thor Motor Coach Quantum | 2021 | All years |
| Thor Motor Coach Redundant Chateau | 2020, 2021 | All years |
| Thor Motor Coach Redundant Four Winds | 2020 | All years |
| Thor Motor Coach Redundant Quantum | 2020 | All years |
| Thor Motor Coach Redundant Synergy | 2020 | All years |
| Thor Motor Coach Siesta | 2020 | All years |
| Thor Motor Coach Tiburon | 2020, 2021 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 20V-444?
Thor Motor Coach (Thor) is recalling certain 2020-2021 Daybreak, Four Winds, Quantum, Delano, Tiburon, Chateau and Freedom Elite motorhomes and 2020 Gemini, Chateau Citation, Compass, Siesta, and Synergy motorhomes built on Sprinter Van chassis (platform 970 (VS30), equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
How is recall 20V-444 fixed?
Thor will notify owners, and Mercedes-Benz dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. This recall began August 13, 2020. Owners may contact Thor customer service at 1-877-855-2867 Mercedes-Benz customer service at 1-877-762-8267. Thor's number for this recall is RC000200.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.