Recall 20V-327: 2019–2020 Entegra Qwest, 2019–2021 Jayco Melbourne and 1 more
Jayco, Inc. recall for equipment, reported to NHTSA on Jun 5, 2020, covering about 666 vehicles.
The problem
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
The risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
The fix
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Jayco, Inc. |
|---|---|
| Component | Equipment › Other › Owners/Service/Other Manual |
| Recall started by | the manufacturer |
| NHTSA campaign number | 20V327000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Entegra Qwest | 2019, 2020 | All years |
| Jayco Melbourne | 2019, 2020, 2021 | All years |
| Jayco Melbourne Prestige | 2019, 2020, 2021 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 20V-327?
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
How is recall 20V-327 fixed?
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.