Recall 19V-565: 2017–2020 Prevost H3-45, 2017–2020 Prevost X3-45
Prevost Cars, Inc. recall for engine, reported to NHTSA on Jul 31, 2019, covering about 1,010 vehicles.
The problem
Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.
The risk
If the engine unexpectedly shuts down, passengers may have to be transferred to another vehicle on the side of the road, increasing the risk of an injury. If the engine unexpectedly shuts down while the vehicle is in motion, there is an increased risk of crash.
The fix
Prevost will notify owners and will update the engine software, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Prevost Cars, Inc. |
|---|---|
| Component | Engine |
| Recall started by | the manufacturer |
| NHTSA campaign number | 19V565000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Prevost H3-45 | 2017, 2018, 2019, 2020 | All years |
| Prevost X3-45 | 2017, 2018, 2019, 2020 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 19V-565?
Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.
How is recall 19V-565 fixed?
Prevost will notify owners and will update the engine software, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.