Recall 18V-838: 2018 Mercedes Benz C 300 4Matic, 2018 Mercedes-Benz AMG C43 and 10 more
Mercedes-Benz USA, LLC. recall for air bags, reported to NHTSA on Nov 27, 2018, covering about 104,663 vehicles.
The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.
The risk
If the passenger air bag is incorrectly displayed as 'ON' when it is not, a front seat passenger may be unaware that the air bag will not deploy in the event of a crash, increasing their risk of injury.
The fix
MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Mercedes-Benz USA, LLC. |
|---|---|
| Component | Air Bags › Sensor › Occupant Classification |
| Recall started by | the manufacturer |
| NHTSA campaign number | 18V838000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Mercedes Benz C 300 4Matic | 2018 | All years |
| Mercedes-Benz AMG C43 | 2018 | All years |
| Mercedes-Benz AMG C63 | 2018 | All years |
| Mercedes-Benz AMG C63S | 2018 | All years |
| Mercedes-Benz AMG GLC43 | 2018, 2019 | All years |
| Mercedes-Benz AMG GLC63 | 2018, 2019 | All years |
| Mercedes-Benz AMG GLC63S | 2018, 2019 | All years |
| Mercedes-Benz C 300 | 2018 | All years |
| Mercedes-Benz C 350 E | 2018 | All years |
| Mercedes-Benz GLC 300 | 2018, 2019 | All years |
| Mercedes-Benz GLC 350 E | 2018 | All years |
| Mercedes-Benz GLC350E | 2019 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 18V-838?
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.
How is recall 18V-838 fixed?
MBUSA will notify owners, and dealers will update the audio head unit software, free of charge. The recall began January 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120009.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.