Recall 16V-708: 2010–2016 Road Rescue Duramedic, 2010–2016 Road Rescue Promedic and 3 more
REV Ambulance Group Orlando, INC. recall for electrical system, reported to NHTSA on Oct 4, 2016, covering about 145 vehicles.
The problem
REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
The risk
The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.
The fix
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | REV Ambulance Group Orlando, INC. |
|---|---|
| Component | Electrical System › Software |
| Recall started by | the manufacturer |
| NHTSA campaign number | 16V708000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Road Rescue Duramedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 | All years |
| Road Rescue Promedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 | All years |
| Road Rescue Specialty Vehicle | 2010, 2011, 2012, 2013, 2014, 2015, 2016 | All years |
| Road Rescue Transmedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 | All years |
| Road Rescue Ultramedic | 2010, 2011, 2012, 2013, 2014, 2015, 2016 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 16V-708?
REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.
How is recall 16V-708 fixed?
REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice@idexcorp.com.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.