Recall 13V-499: 2010–2011 Neo Trailers NAS, 2010–2011 Neo Trailers NAV and 1 more
Neo Manufacturing Inc. LLC recall for latches/locks/linkages, reported to NHTSA on Oct 23, 2013, covering about 434 vehicles.
The problem
Neo Manufacturing Inc. LLC (Neo) is recalling certain model year 2010-2011 cargo trailers manufactured February 22, 2010, through May 1, 2011 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
The risk
If the deadbolt jams, the interior side of the door lock may also jam. A person inside the travel trailer at the time will then be locked in and be unable to exit the vehicle, increasing the risk of injury.
The fix
Neo will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall began on December 4, 2013. Owners may contact Neo at 1-269-503-7630 or Fastec at 1-800-837-2505.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Neo Manufacturing Inc. LLC |
|---|---|
| Component | Latches/Locks/Linkages |
| Recall started by | NHTSA (Office of Defects Investigation) |
| NHTSA campaign number | 13V499000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Neo Trailers NAS | 2010, 2011 | All years |
| Neo Trailers NAV | 2010, 2011 | All years |
| Neo Trailers NCV | 2010, 2011 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 13V-499?
Neo Manufacturing Inc. LLC (Neo) is recalling certain model year 2010-2011 cargo trailers manufactured February 22, 2010, through May 1, 2011 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
How is recall 13V-499 fixed?
Neo will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall began on December 4, 2013. Owners may contact Neo at 1-269-503-7630 or Fastec at 1-800-837-2505.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.