Recall 12V-350: 2010–2011 Crossroads Hampton
THOR INDUSTRIES recall for equipment, reported to NHTSA on Jul 24, 2012, covering about 223 vehicles.
The problem
Crossroads is recalling certain model year 2010 and 2011 Hampton travel trailers manufactured from June 11, 2009, through November 2, 2010, equipped with Atwood Mobile Products (Atwood) furnaces. The furnaces were produced with a defective gas control valve which can stick in the open position.
The risk
If the gas valve sticks in the open position, gas could leak out and, in the presence of an ignition source, result in a fire.
The fix
Crossroads will notify owners, and dealers will repair the furnaces, free of charge. The safety recall began on August 17, 2012. Owners may contact Crossroads Warranty Service Department at 1-855-226-7496.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | THOR INDUSTRIES |
|---|---|
| Component | Equipment |
| Recall started by | the manufacturer |
| NHTSA campaign number | 12V350000 |
Vehicles in this recall
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 12V-350?
Crossroads is recalling certain model year 2010 and 2011 Hampton travel trailers manufactured from June 11, 2009, through November 2, 2010, equipped with Atwood Mobile Products (Atwood) furnaces. The furnaces were produced with a defective gas control valve which can stick in the open position.
How is recall 12V-350 fixed?
Crossroads will notify owners, and dealers will repair the furnaces, free of charge. The safety recall began on August 17, 2012. Owners may contact Crossroads Warranty Service Department at 1-855-226-7496.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.