Recall 11V-323: 2011 Sprinter 3500

The problem

Sprinter is recalling certain model year 2011 sprinter 3500 vehicles sold both under the mercedes-benz and freightliner brand names. The supplier of the rear springs rolled the spring eye diameter out of tolerance on a limited number of parts in its production, and then corrected the diameter without heating the parts.

The risk

This could potentially lead to a crack of the spring eye over time, which increases the risk of a crash.

The fix

Owners will be contacted, and dealers will replace the rear springs as necessary, free of charge. The safety recall is expected to begin during november 2011. Owners may contact sprinter at 1-877-762-8267.

Notes

Sprinter safety recall number is 2011100006.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (Tty 1-800-424-9153), or go to <a href=http://www.safercar.gov>http://www.safercar.gov</a> .

Recall details

Vehicles in this recall

Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.

Frequently asked questions

What is recall 11V-323?

Sprinter is recalling certain model year 2011 sprinter 3500 vehicles sold both under the mercedes-benz and freightliner brand names. The supplier of the rear springs rolled the spring eye diameter out of tolerance on a limited number of parts in its production, and then corrected the diameter without heating the parts.

How is recall 11V-323 fixed?

Owners will be contacted, and dealers will replace the rear springs as necessary, free of charge. The safety recall is expected to begin during november 2011. Owners may contact sprinter at 1-877-762-8267.

Is the recall repair free?

Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.