Recall 03V-463: 2003 Keystone Challenger, 2003 Keystone Everest and 3 more
KEYSTONE RV COMPANY recall for equipment, reported to NHTSA on Nov 12, 2003, covering about 3,641 vehicles.
The problem
On certain travel trailers equipped with samsung microwave ovens, these ovens were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.
The risk
An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.
The fix
Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800-932-3837 or keystone at 574-535-2100.
Notes
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-DOT (1-888-327-4236).an electrical short can occur causing the oven to activate without pressing any key pads.this could result in excessive heat, smoke, or possibly a fire.
Recall details
| Manufacturer | KEYSTONE RV COMPANY |
|---|---|
| Component | Equipment › Recreational Vehicle/Trailer |
| Recall started by | NHTSA (Office of Defects Investigation) |
| NHTSA campaign number | 03V463000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Keystone Challenger | 2003 | All years |
| Keystone Everest | 2003 | All years |
| Keystone Outback | 2002, 2003 | All years |
| Keystone Springdale | 2001 | All years |
| Keystone Sprinter | 2001 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 03V-463?
On certain travel trailers equipped with samsung microwave ovens, these ovens were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.
How is recall 03V-463 fixed?
Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800-932-3837 or keystone at 574-535-2100.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.