Recall 03V-384: 1999–2003 Thor Chateau, 1999–2003 Thor Citation and 1 more
THOR AMERICA recall for equipment, reported to NHTSA on Oct 13, 2003, covering about 6,749 vehicles.
The problem
On certain travel trailers and fifth wheels equipped with samsung microwave ovens, these units were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.
The risk
An electrical short can occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.
The fix
Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800-932-3837 or thor america at 570-837-5274.
Notes
Customers can also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-DOT (1-888-327-4236).
Recall details
| Manufacturer | THOR AMERICA |
|---|---|
| Component | Equipment › Recreational Vehicle/Trailer |
| Recall started by | NHTSA (Office of Defects Investigation) |
| NHTSA campaign number | 03V384000 |
Vehicles in this recall
| Vehicle | Model years | |
|---|---|---|
| Thor Chateau | 1999, 2000, 2001, 2002, 2003 | All years |
| Thor Citation | 1999, 2000, 2001, 2002, 2003 | All years |
| Thor Skydeck | 2002, 2003 | All years |
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 03V-384?
On certain travel trailers and fifth wheels equipped with samsung microwave ovens, these units were produced with a defective panel. An electrical short can occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.
How is recall 03V-384 fixed?
Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800-932-3837 or thor america at 570-837-5274.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.