Recall 00V-072: 1999–2000 Ford Explorer, 1999–2000 Mercury Mountaineer

The problem

Vehicle description: multi-purpose vehicles equipped with 4.0l engines and all-time 4-wheel drive (A4wd) powertrains. The generic electronic module (Gem) could experience a condition referred to as "lock-up" in which the gem controlled electronic functions (E.g., front windshield wipers, interior lights, 4x4 system, etc.) could not be turned on or, in some cases if the function is on, could not be turned off.

The risk

An inoperative windshield wiper system could affect driver visibility, increasing the risk of a crash.

The fix

Dealers will install a resistor in the gem circuit.

Notes

Owner notification began april 15, 2000. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-DOT (1-888-327-4236).

Recall details

Vehicles in this recall

Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.

Frequently asked questions

What is recall 00V-072?

Vehicle description: multi-purpose vehicles equipped with 4.0l engines and all-time 4-wheel drive (A4wd) powertrains. The generic electronic module (Gem) could experience a condition referred to as "lock-up" in which the gem controlled electronic functions (E.g., front windshield wipers, interior lights, 4x4 system, etc.) could not be turned on or, in some cases if the function is on, could not be turned off.

How is recall 00V-072 fixed?

Dealers will install a resistor in the gem circuit.

Is the recall repair free?

Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.